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1、文體概述文體概述投訴信是人們在遇到一些不文明現(xiàn)象、所購?fù)对V信是人們在遇到一些不文明現(xiàn)象、所購商品質(zhì)量差、售后服務(wù)不滿意等情況下解決商品質(zhì)量差、售后服務(wù)不滿意等情況下解決問題的一個方法。在語言方面，要注意把握問題的一個方法。在語言方面，要注意把握分寸，要公平、公正。投訴信應(yīng)包括三個方分寸，要公平、公正。投訴信應(yīng)包括三個方面的內(nèi)容：面的內(nèi)容：1. 表明寫信目的，投訴的內(nèi)容。表明寫信目的，投訴的內(nèi)容。2. 投訴的具體原因。投訴的具體原因。3. 希望得到的結(jié)果。希望得到的結(jié)果。常用語塊常用語塊1. 抱怨抱怨 _2. 表達不滿表達不滿 _3. 忍受忍受 _4. 對對滿意滿意 _5. 糟糕的服務(wù)糟糕的服務(wù)
2、 _poor servicecomplain aboutconvey/express ones dissatisfactionput up with/bearbe content/satisfied with6. 采取措施采取措施 _7. 解決問題解決問題 _8. 預(yù)防預(yù)防發(fā)生發(fā)生 _9. 調(diào)查此次事件調(diào)查此次事件 _10. 以粗魯?shù)姆绞揭源拄數(shù)姆绞?_in a rude mannertake measuresdeal with/solve the problempreventfrom happeninginvestigate/look into the matter/incident11.
3、向向道歉道歉 _12. 出乎意料出乎意料 _13. 不用說不用說 _14. 盡快盡快 _15. 把某事牢記在心把某事牢記在心 _make an apology to/apologize toout of ones expectationneedless to sayas soon as possiblebear sth. in mind套用句式套用句式1.我寫信是投訴關(guān)于我寫信是投訴關(guān)于2. 這幾年我對你們的服務(wù)都很滿意，但是我寫信這幾年我對你們的服務(wù)都很滿意，但是我寫信是表達關(guān)于是表達關(guān)于的不滿。的不滿。2. I have been content/satisfied with your s
4、ervice for years but I am writing to express my dissatisfaction about1. I am writing to complain about3. 我對我對不滿意有一些主要原因。首不滿意有一些主要原因。首先，先，更糟糕的是，更糟糕的是，最后，最后，3. There are some main reasons why I am not content with At first, Whats worse, Eventually, 4. I sincerely hope that/It is my sincere hope that y
5、ou will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.習(xí)作修改習(xí)作修改(做短文改錯，背經(jīng)典范文做短文改錯，背經(jīng)典范文)Dear Sir, Im wr
6、iting to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didnt ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new
7、one. Later I went to the repairman. on after send it months He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I woul
8、d greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours,Bu Manyiimpossible hearing How the 課堂練習(xí)課堂練習(xí) 假定你是李華，上周六，你有一次不愉快的就假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對餐廳的服務(wù)員態(tài)度非常不滿意。于是餐經(jīng)歷，對餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點如下：你給該餐廳老板寫一封投訴信。要點如下：1. 問題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。問題：牛肉面
9、有蒼蠅，服務(wù)員態(tài)度粗魯。2. 要求：餐廳賠禮道歉。要求：餐廳賠禮道歉。注意：注意：1. 詞數(shù)詞數(shù)100左右。左右。2. 可以適當(dāng)增加細節(jié)，以可以適當(dāng)增加細節(jié)，以使行文連貫。使行文連貫。3. 開頭語和結(jié)束語已為你寫好。開頭語和結(jié)束語已為你寫好。Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now Im writing to express my dissatisfaction about the
10、 poor service of your waiters. Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didnt change
11、 it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable. Its my sincere hope that you can investigate the matter seriously and make a formal apology to me. I look forward to a better service next time.Sincerely yours,
12、Li Hua課外作業(yè)課外作業(yè) 假定你是李華，你在上周日搭坐假定你是李華，你在上周日搭坐102號公交車，號公交車，該公交車司機的不文明行為讓乘客很憤怒。于是該公交車司機的不文明行為讓乘客很憤怒。于是你向公交車公司寫一封投訴信。要點如下：你向公交車公司寫一封投訴信。要點如下：1. 司機的不文明行為司機的不文明行為(大聲講話、緊急剎車、態(tài)度大聲講話、緊急剎車、態(tài)度粗魯?shù)却拄數(shù)?。2. 希望盡快查清此事。希望盡快查清此事。注意：注意：1. 詞數(shù)詞數(shù)100左右。左右。2. 可以適當(dāng)增加細節(jié)，以可以適當(dāng)增加細節(jié)，以使行文連貫。使行文連貫。3. 開頭語和結(jié)束語已為你寫好。開頭語和結(jié)束語已為你寫好。Dear
13、Sir, I am Li Hua. I am writing to complain about one of your bus-drivers improper and rude behaviors. Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didnt pay
14、 any attention. Whats worse, he drove even faster. Then another passenger couldnt bear it, asking the driver to keep the passengers safety in mind. But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didnt apologize but said rudely “Its none of your business.” I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again.Sincerely yours,Li Hua
名師指津高三英語二輪復(fù)習(xí) 第三部分 寫作 書面表達12 投訴信課件
